SERVICE & SUPPORT

CUSTOMER CARE

Our goal at Meditec Lifescience Solutions Ltd. is to provide an invaluable trusted partnership and world class customer service program.

We are consultative partners working with medical clinicians, hospitals and surgery centers. In an industry that is growing more complex we offer education, advise and solutions to strengthen your medical practice. As a trusted partner with extensive experience in the medical industry we offer guidance throughout the relationship.

Our customer care program is comprehensive, highly personalized and responsive to your specific needs.

We are here to help you…. Grow. Evolve. Create Better Outcomes.

Contact Meditec Lifescience Solutions Ltd.
Services and Support
[email protected]
+8801711534978

APPLICATION & TRAINING

Meditec Lifescience Solutions Ltd. Clinical Training Program is designed to strengthen your knowledge of today’s most powerful medical technology. Our highly trained clinical specialists can assist with guidance, proficiency and maximizing your investment. Whether you are interested in training on site by web or a phone session, we are here to help.

We are here to help you…. Grow. Evolve. Create better outcomes.

WARRANTY

Meditec Lifescience Solutions Ltd. is proud to offer a direct Warranty Program through industry leaders such as Zeiss .

We also offer a custom Warranty Program directly through Meditec Lifescience Solutions Ltd. and other valuable partners.

AFTER SALES SERVICES

We render after sales services with our qualified, experienced and skilled manpower and factory trained & certified engineers, equipped with the latest tools and workshop facilities.

REPAIR SERVICES

We offer full service repair for all of our products. We will inspect each item to determine if it is repairable. “Repairable” means that we can restore the product to a safe and effective condition in accordance with our quality system. If your product is repairable, we will provide a price quotation for your approval prior to performing the repair. In most cases, a repaired product will be restored to almost new condition. In order to expedite the repair process, please contact Customer Services.

SPARE PARTS

We maintain stock availability of fast moving spare parts for quick identification and repair.

ANNUAL MAINTENANCE CONTRACT (AMC)

This contract provides maintenance 4 times a year along with 2 additional emergency calls for each machines.

COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT (CAMC)

This contract provides all the features of AMC, with the addition of spare parts.

Meditec Lifescience Solutions Ltd.